Error E-8210604a PS4 – how to fix

When trying to pay for a PS Plus subscription or a game in the PlayStation Store, some users are faced with the message: “An error has occurred (E-8210604A) ” on PS4.


In this article, we’ll take a closer look at the reason of error E-8210604A on PS4 and solution to fix it.

Cause of error E-8210604A

At the moment, it is not known for certain what the cause of the error with the code E-8210604a on the PlayStation 4. It is not included in the official error database. There are no comments about it on the Sony website.

But by experience way, users found out that the problem lies in the email inbox associated with the account.

E-8210604A – how to fix error on PlayStation 4

The solution to the problem with error E-8210604A is very simple: all you need to do is change the E-mail associated with your PS Store profile. It is desirable to use Google mail – Gmail. You can change it from your personal account on your PC or directly in the PSN settings.

To change mail on a PC, you need to do:

  1. Enter your account;
  2. Go to “Security” section, the link to which is located in the navigation menu in the left side column;
  3. Click “Login ID (E-mail address)”;
  4. Enter a new E-mail.

To change E-mail on PS you need to do:

  1. Go to the “Menu”;
  2. Open “Settings”;
  3. Go to the “Account Management” section;
  4. Go to the subsection “Account data”;
  5. Select “Login ID (email address)”;
  6. Enter a new E-mail.

If the problem is not solved

If changing the email inbox did not help solve the problem, then you can:

  • Top up your PS wallet account directly, and then pay for the product or service using your account funds;
  • Purchase a gift card with a recharge code from retailers. For Example, on Amazon.

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